HTC One S Android 4.2 and Sense 5 update petition started

News Paul Briden 14:48, 4 Jul 2013

Upset HTC One S users are petitioning for the Taiwanese phone maker to issue Android 4.2 and Sense 5 updates

Understandably disgruntled at the news that the HTC One S would not be upgraded to Andorid 4.2 Jelly Bean or HTC Sense 5, a group of One S owners has filed a petition on Change.org.

It’s not entirely surprising this has happened, the HTC One S is not exactly an ancient and out-dated model and buying one now will still cost you a pretty penny, so you’d expect to get a reasonably up-to-date software build. It also shows up the glaring gap between HTC and rival Samsung, which usually manages to keep its product portfolio well updated with recent software.

The petition creator, Dylan Richards, notes that HTC has previously stated on February 28 2013 that an update to Android 4.2 and Sense 5 for the HTC One S was on the way and, again unsurprisingly, considers that a binding promise from a paying customer point of view.

‘Up until recently, I've been a happy HTC customer, having more problems with my network carrier than HTC,’ reads the petition’s mission statement, ‘What I want to separate here, is the quality of HTC's phones, and the quality of its customer services. The HTC One S is still one of the best phones on the market, on par with the dual-core and quad-core Samsung Galaxy S III phones and HTC's own One X. With that being said, the HTC customer service and upgrade service are absolutely dreadful.'

The petition also points out the difference between Samsung’s and HTC’s updating habits, the fact that the One S’s original RRP was not exactly mid-range and that YouTube videos of HTC One S devices running hacked Android 4.2 builds don’t have any performance issues.

All of which paints a pretty damning picture of HTC. The petition has received 1,092 signatures at time of writing and the site needs 408 more for it to be submitted to HTC officially.

Know Your Mobile has been in touch with HTC for comment on the issue and we understand the company is preparing a statement. We’ll update you with more as we hear it.

Update: Here is HTC's official statement on the matter:

'We can confirm that the HTC One S will not receive further Android OS updates and will remain on the current version of Android and HTC Sense.  We realize this news will be met with disappointment by some, but our customers should feel confident that we have designed the HTC One S to be optimized with our amazing camera and audio experiences.'

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