HTC One S Android 4.2 and Sense 5 update petition started

News Paul Briden 14:48, 4 Jul 2013

Upset HTC One S users are petitioning for the Taiwanese phone maker to issue Android 4.2 and Sense 5 updates

Understandably disgruntled at the news that the HTC One S would not be upgraded to Andorid 4.2 Jelly Bean or HTC Sense 5, a group of One S owners has filed a petition on Change.org.

It’s not entirely surprising this has happened, the HTC One S is not exactly an ancient and out-dated model and buying one now will still cost you a pretty penny, so you’d expect to get a reasonably up-to-date software build. It also shows up the glaring gap between HTC and rival Samsung, which usually manages to keep its product portfolio well updated with recent software.

The petition creator, Dylan Richards, notes that HTC has previously stated on February 28 2013 that an update to Android 4.2 and Sense 5 for the HTC One S was on the way and, again unsurprisingly, considers that a binding promise from a paying customer point of view.

‘Up until recently, I've been a happy HTC customer, having more problems with my network carrier than HTC,’ reads the petition’s mission statement, ‘What I want to separate here, is the quality of HTC's phones, and the quality of its customer services. The HTC One S is still one of the best phones on the market, on par with the dual-core and quad-core Samsung Galaxy S III phones and HTC's own One X. With that being said, the HTC customer service and upgrade service are absolutely dreadful.'

The petition also points out the difference between Samsung’s and HTC’s updating habits, the fact that the One S’s original RRP was not exactly mid-range and that YouTube videos of HTC One S devices running hacked Android 4.2 builds don’t have any performance issues.

All of which paints a pretty damning picture of HTC. The petition has received 1,092 signatures at time of writing and the site needs 408 more for it to be submitted to HTC officially.

Know Your Mobile has been in touch with HTC for comment on the issue and we understand the company is preparing a statement. We’ll update you with more as we hear it.

Update: Here is HTC's official statement on the matter:

'We can confirm that the HTC One S will not receive further Android OS updates and will remain on the current version of Android and HTC Sense.  We realize this news will be met with disappointment by some, but our customers should feel confident that we have designed the HTC One S to be optimized with our amazing camera and audio experiences.'

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No more HTC. You wanted my 500 € , yes? Forget them next year.

HTC is updating the HTC One SV and that's a loud if bullshit cause it's slower then the HTC One S....

We realize this news will be met with disappointment by some, but our customers should feel confident that we have designed the HTC One S to be optimized with our amazing camera and audio experiences.'

So the one x wasn't designed like this, or the one?

I do not take sides, though I do find it disappointing. However, It could be that HTC's "promise" of the One S for Sense 5/Android 4.2 was done in error because they listed so many other devices, but they never corrected it. Developers first posted a list of devices and the One S was NOT on it. Early June LlabTooFer already got the bad news confirming that due to "technical issues" the One S would not get 4.2/Sense 5.

HTC employees (that means those Facebook pages and Twitter) are not allowed to comment about the reason behind this. They'll just repeat the same thing that has been said so many times. Complain to the HTC software developers about WHY the update is not coming to the One S.

Not everyone likes BlinkFeed, so maybe HTC intended on a phone to stay with Sense 4+. No doubt there will likely be bugfix/stability updates still just within 4.1 and Sense 4+. As for people saying stuff about the S2 getting updates, what about Samsung's other phones? LG and Sony?

As for 4.1 and 4.2 there isn't THAT much of a difference, same candy to eat. They might pushing for the One Mini to completely replace the One S.

Let's hope they do the trade-in deal with the One Mini.

Hi Paul,

I want to personally thank you for covering my petition. As of right now, we're closing in on 2,500 signatures. I've also been updating the page with news for any One S followers. I will be contacting HTC via phone to hopefully get a definite answer.

I'm aware that the HTC One S C2 variant with the Snapdragon S3 chip was giving problems for HTC developers, but that's no reason to completely rule out the S4 models too. They're clearly perfectly capable.

I've been following HTC for years. If HTC doesn't consider this and change its mind, this will be the first and last device I purchase from the company. I'm a fan of their devices because of build quality, hardware and the visuals of Sense, but failing to listen to customers, like HTC has done so far, will completely alter my purchasing decision. If this decision isn't changed, I really don't see any viable reason to invest my money into such a company.

Here was the initial 'promise' by HTC on the matter, back in February:
https://www.facebook.com/HTC/p...

Kind regards,
Dylan.

Hi Dylan,

Thanks for getting in touch.

I hope you're successful with your petition as I must admit I think it's a bit of a nonsense the HTC One S isn't getting the update. It's daft because the handset is still a valid option in the current market - it's by no means an old phone. I also think if HTC wants to be taken seriously as a competitor to Samsung it needs to keep recent products updated.

As Deff says, if the One SV can take Jelly Bean 4.2 I'm pretty sure the One S will be able to and as you mention in your petition there are plenty of people who've used hacked ROMs and had no problems.

Good luck and do let me know what kind of response you get from HTC. If you want to talk directly you can get me on paul_briden@dennis.co.uk

Thank you Paul. I'll update you as I retrieve information. :)

I sent an email to you. Please let me know if you received it or not. :)

HTC did the same thing with the Sensation, I had that phone which was HIGHER SPEC than the One V and used the same (although slightly slower clocked) chip as the One S and all I got was sense 3.6 and Ice Cream Sandwich, this is like Apple and their godawful iOS, they discontinue support of one device or leave features out of an older device that are on the newer one to give a difference between the newer models and incentivise people to buy the new one! I was disappointed when HTC didn't bring sense 4 to my Sensation, but that's just the way it is with technology nowadays!

The Sensation shares the same chipset as the S3 version of the One S. The majority of One S models use the S4 Snapdragon which sees a 3.5x performance increase with memory bandwidth.

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