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How To Get A Refund On Cash App

By Jake McEvoy
Updated: 10/15/21 - 6 min read
User Guides
How To Get A Refund On Cash App Pin

On Cash App, if you transfer too much money to somebody by mistake or send money to the wrong person entirely, it might not be too late to get your money back. Here’s how to get a refund:

Cash App is a money transfer service that is only available through its mobile application. Similar to PayPal or Venmo, you can send and receive money securely and quickly. Cash App features a few more functions too, though.

Beyond money transfers, Cash App will set up a bank account for you and provide you with a debit card that can be used at any ATM. The software also allows you to invest in stocks and Bitcoin. Some of these functions are free of charge, while others have costs associated with them.

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However, there is one big drawback: your Cash App money is not FDIC-insured which means there’s no assurance that you’ll receive your funds back if something goes wrong.

There are ways to attain a refund though, so if you make a mistake while transferring money it may not be the end of the world. Here’s how to get a refund on Cash App:

How To Get A Cash App Refund

The go-to technique for getting a refund on Cash App is requesting through the app itself. This method does involve asking the recipient to send it back, though, and they are not obliged to do so. You can do this by following these steps:

  1. Open Cash App on your phone.
  2. Click the Clock icon that is located in the bottom right-hand corner.
  3. Locate the transaction that you are hoping to have reimbursed.
  4. Click the three dots in the top right-hand corner.
  5. Click “Refund”.
  6. Click “Ok”.

If the recipient is not cooperative, whether that’s by refusing to refund the transaction or completely ignoring the request, it’s time to contact Cash App customer support.

Calling customer support far from guarantees a refund, but Cash App will do what they can to assist you with getting your money back from the person you filed a complaint against.

Cash App Refund Policy

If you require a refund from a Cash app payment, you must first understand how the procedure works. The Cash App Refund Policy is extremely stringent, and the firm follows a set of strict criteria. If you’re unsure how to proceed with your payments, you can always contact the Cash App support staff.

Requesting a refund from the recipient of your transaction versus the firm itself has major distinctions. Your transactions are not the responsibility of Cash App. That means you’re the only one who can be held liable if you make a mistake with your payment.

The Cash App Merchant Return is the company’s only refund policy, and it applies to situations when you made a mistaken payment. The decision to repay your money is completely up to the receiver or “merchant” – the firm does not promise that your money will be returned.

How Long Does A Cash App Refund Take

You’re likely eager to see the funds returned to your Cash App balance but you’ll need to be patient, and sadly, you’ll need to hope the recipient is cooperative.

After you have requested a refund from somebody, it’s advised to wait at least 10 days to see if they respond to you. Throughout the process, remember that there are no Cash App policies that dictate that the money should be returned to you. There are no legal routes around this issue either.

If the receiver agrees to your refund request and returns your cash, they will show in your Cash App balance immediately. To avoid putting yourself into this predicament in the first place, remember that all transactions on the app are immediate. Be especially careful to fill out the recipient’s details accurately.

How To Cancel A Cash App Payment

If your payment has not yet been accepted, your payment is still pending, or your payment failed due to a Cash App system fault, it may still be possible to simply cancel your money transfer.

If you’ve made a mistake when sending a payment, such as filling out details incorrectly, you can cancel your payment if any of the above applies instead of needing to go through the refund procedure.

Here are the steps to follow in order to cancel a Cash App payment:

  1. Open the Cash App application on your phone.
  2. Click the Clock icon to show your activity.
  3. Locate the transaction in question.
  4. On the payment receipt, click the “Cancel” button.
  5. Confirm the cancellation by clicking “Ok”.

In all honestly, you’ll be very lucky if any of the above circumstances do apply and you’re able to cancel your transaction, as the entire point and concept of Cash App is its lightning-fast payments.

How To Sign Up To Cash App

If you don’t yet have Cash App and you’re just browsing what your options would be if you did eventually make a mistake during a transaction, then here’s how to sign up to Cash App:

  1. Go to the App Store or Google Play Store and download Cash App.
  2. If you’re using the app for the first time, you’ll be asked to provide a phone number or an email address as a login ID. Choose which way you’d prefer Cash App to send you your verification codes. After that, you’ll receive a code to validate your account.
  3. Enter the code that you received to verify your account.
  4. After verification, you can select whether to connect a bank account right now or later. To add a bank, enter your debit card number and name exactly as they appear on the card, as you would when setting up with any other bank or business. Please keep in mind that a credit card will not be accepted.
  5. Select a $Cashtag, which serves as your unique identification in Cash App and may also be used to receive payment. Your $Cashtag must be at least one letter long and not in excess of 20 characters in length.
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Jake McEvoy

Jake is a professional copywriter, journalist, and life-long fan of technology. He covers news and user guides for KnowYourMobile.