How Good Is Ultra Mobile Customer Service: An Insider Look

Ultra Mobile Customer Service: The Good, The Bad, and The Ugly

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• The Good: Some users have praised Ultra Mobile for its global roaming experience. They found the service stable and the pricing simple.
• Room For Improvement: However, the majority of the reviews on Trustpilot rate Ultra Mobile’s customer service as “Bad,” with a score of 1.4 out of 5. Customers have reported issues like being locked out of their accounts, and poor customer support

Around 25% of Ultra Mobile’s 1226 reviews on TrustPilot are five-stars, the highest grade you can get. I have also used Ultra Mobile personally, for the purpose of our review, and in my experience, contacting and speaking with a customer service agent was comparable to both Verizon and T-Mobile.

It’s not perfect and there’s plenty of waiting around and selecting options. But once you’re through to an operator, they were always very cordial and helpful. In this respect, I have no complaints about Ultra Mobile’s customer service.

Is it perfect? No. But it is decent enough and more than comparable to what you get elsewhere. Seriously, browse any carrier on TrustPilot and you’ll see a trend: none of them, with the exclusion of Mint Mobile, have good ratings.

Here’s some snippets from TrustPilot to give you an idea of what people liked about Ultra Mobile:

Guys, Do you would to get simple pricing, great service, stable connection for phone global roaming experience? that’s simple, just use ultramobile. I was have good use experience for this with ultramobile, recommended for you.

I can see that there are a number of reviews questioning the service of this company which I can’t comment on.

What I can say is that we purchased this pre paid no contract SIM card from Target since the two phones we brought were having connectivity issues due to being outside of the UK/EU. In addition the coSTS were astronomical when using data therefore needed a stateside solution.

We purchased a $36 dollar card which gave us 15gb of data plus unlimited local calls which was perfect for our situation.

The set up was really easy with only name,email and local zip code required. After completing we downloaded the app which meant we could monitor the use of our data especially with google maps however that was quite low.

All in all this was a perfect solution for a short period and would recommend to other travellers requiring connectivity…

Had no issues – bought the SIM at the airport actiavted it myself and we were able to use it with no trouble while we were on vacation in Los Angeles. The data worked fine for google Maps and whatsapp – which was mainly what we needed it for, and I loved the fact i was able to call back home to the UK both on my mums home phone and cell phone at no extra cost. lol it costs me more to call her cell phone when im in London!! definitely recommend.

Key Takeaways

1. Ultra Mobile’s customer service has room for improvement.
2. If customer service is a priority, you might want to consider other options like Mint Mobile
3. Always read reviews and do your research before choosing a mobile carrier.

Questions to Ponder

1. Is customer service a deal-breaker for you when choosing a mobile carrier?
2. How much are you willing to compromise on customer service for a cheaper plan?
3. Do you think Ultra Mobile can improve its customer service, or is it too late?