Customers often praise Back Market for strong prices, wide stock, and a simple refurbished-phone buying journey. Negative reviews commonly focus on delivery delays, seller disputes, or devices arriving in a different condition than expected.
Marketplace
Back Market
Large refurbished electronics marketplace connecting buyers with professional refurbishers. Strong consumer proposition around choice, pricing, condition grades, 30-day returns, and a 12-month commercial warranty.
Retailer facts
| Best for | UK buyers and price-led shoppers who want maximum refurbished iPhone, Samsung Galaxy, and Google Pixel choice, marketplace pricing, and a simple return/warranty promise. |
|---|---|
| Warranty | 12-month commercial warranty on most refurbished products. |
| Returns | 30-day change-of-mind return window. |
| Battery policy | Smartphone batteries are commonly checked against a minimum-capacity threshold; verify per listing and market. |
| Markets | UK, US, EU |
| Products | iPhone, Samsung Galaxy, Google Pixel, Other Android Phones, Mac, iPad / Tablets, Laptops, Wearables, Accessories |
Customer sentiment
Customer reviews
Buyer sentiment is strongest around choice, pricing, and an easy refurb-first shopping flow. Complaints tend to focus on seller inconsistency, delivery variation, and disputes where the listed condition does not match expectations.
Reddit buyers generally see Back Market as one of the better places to start for refurbished phones, especially when comparing prices across iPhone, Samsung Galaxy, and Pixel models. The main advice is to check seller ratings, battery notes, and the exact condition grade before buying.
Google review signals are less important for Back Market because it is an online marketplace rather than a store-led retailer. Buyer confidence should come from the listing, seller record, warranty, returns policy, and recent marketplace feedback.
Common praise
- Broad refurbished phone choice
- Competitive prices versus buying new
- Simple marketplace buying flow
- Useful condition-grade comparison
Common complaints
- Seller consistency can vary
- Battery condition needs checking per listing
- Delivery and support experiences can differ by seller
- Returns can feel slower when disputes need review
Review sentiment last checked: 2026-06-08
Trust signals
- Recognisable refurb marketplace
- Warranty/returns proposition
- Clear phone condition grades
- High inventory depth
Watch outs
- Marketplace model means seller quality and shipping details can vary.
- Battery/accessory specifics should be checked at product level.
Condition grades
Excellent / Grade A
Best cosmetic tier; minimal visible wear, fully functional.
Good / Grade B
Moderate cosmetic wear possible, fully functional.
Fair / Grade C
Visible wear/scratches possible, fully functional.
Shipping and pickup
Shipping varies by seller, product, and market. No
KYM hubs
